Terms & Conditions

KIDCENTRAL RETAILER AGREEMENT

Section 1 - General Terms

MINIMUM ORDER QUANTITY

All kidcentral orders have a $150 dollar order minimum (not including shipping).

BACKORDERS

We automatically ship backorders once they become available. If you have any special instructions or requests concerning backorders please email [email protected]

SHIPPING

Orders will ship out of our warehouse in Toronto, Canada. Once your order has been processed you will receive your full invoice.

DROPSHIPPING

Kidcentral offers dropshipping options for retailers integrated with EDI & Commercehub.

PRODUCT IMAGES

Looking for product images? We can help! On the Kidcentral homepage look for the link that says “Image Gallery” All of our products images will be under that link. If you require any additional images please contact [email protected]

SELLING PRODUCT

All Products must be resold in Canada. 3rd party resellers are strictly prohibited.

RETURN POLICY

Kidcentral guarantees most purchases. Any product purchased through Kidcentral can be shipped back for account credit with prior approval. A credit on the account will be given based on the following criteria:

INVENTORY POLICY

Kidcentral's inventory stock is subject to change at any time. If a product is backordered and you would like an update on availability please contact customer service (416 530 7529 ext 226).

Packaging is in resalable condition, not damaged without price sticker residue.Product is not discontinued or seasonal.

All clearance items are final sale (no returns). If a product was purchased at regular price and is now on clearance It can no longer be returned.

Buyer returns & pays for return shipping of products.

Products are not price stickered.

Do not return product without first receiving an RA number. Contact [email protected] for all questions about returns

DEFECTIVE PRODUCT

Any concerns regarding defective issues will be handled by our Customer Service Department. Kidcentral will issue an account credit upon receipt of RA products. Please contact Kidcentral’s customer service.

Kids II Contact Info

Kids II products have a 1 year manufacturer. Consumers must contact KIDS II customer relations directly regarding product defects related to these brands at 1-800-230-8190.

Philips Avent Contact Info

Kidcentral accepts defective returns on the following products which carry a 2 year warranty from bill of sale date. Please have your customer contact Philips Avent directly for any warrant issues. Approved Philips Avent products for Kidcentral returns include the following:

Electronic Breast Pumps

Electronic Sterilizers

Electric Bottle Warmers

Baby Monitors

Consumers with inquiries regarding Philips Avent Products not listed above should contact Philips Avent Customer Care Centre for defectives replacements. Please have the consumer (end user) contact 1-800-542-8368.

Section 2 – Payment

CREDIT CARD PAYMENTS

We accept MasterCard and Visa Credit Cards.

CREDIT TERMS

To apply for credit terms please contact [email protected] for our Credit Application Form.