Frequently Asked Questions



Shipping Information

Where do your products ship from?
All of our products are shipped from our warehouse in Toronto.

How will my order ship?
We ship our orders via Canpar. For more remote locations, we will use Canada Post if it offers a more reasonable rate.

How much does shipping cost?
Shipping costs vary depending on the size and destination of the order. They are calculated by dimensional weight after each order is packed.

Can I use my own shipping company?
Absolutely! Simply select ‘Other’ as your shipping method and leave the necessary details for us in the space provided.

When will I get my order?
We work hard to ship orders within 5-7 business days of them being placed. Shipping times vary by destination, but usually take up to 7 days to reach either coast.

Do you offer drop shipping?
No, we do not offer drop shipping at this time.

What are your wholesale prices?
Wholesales prices will be available to you as a retailer once logged into our website. Please note that our prices are subject to change without notice.

How to use the Dropbox Image Database?

English Instructions

French Instructions 

Returns and Damages

What is your return policy?
We guarantee all of our products. Please read about our return policy here.